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gotti
01-23-2014, 05:37 PM
Hello!

I've got a problem, a friend of mine lost her village in the Troll Ware Game.
As I saw in other posts (like this: http://forum.hugogames.com/showthrea...5-Village-gone!! ), there are many other people with the same problem.

Are we able to restore her village on her device?
She is using a Microsoft Surface 2 RT (Windows 8.1)

OleP
01-24-2014, 11:26 AM
Hi Gotti,
Before we can help your friend, we need the following information:
Username and/or user id for the old user
Username and/or user id for the new user

When I have this and if we can locate both users, we can switch them around.

gotti
01-24-2014, 11:42 AM
hi OleP

her username was "Nadi" but i don't know the id of her old user.
the new user is just named "a" and i think the ID is L10219916 (I found it at the end of the help page in the settings menu)

thank you for your help :)

OleP
01-24-2014, 12:02 PM
I can find 20 users called nadi. 8 of them with capital N.
Can you please send as much information about the base as possible?
Faction
Layout
Level
Relics
ect.

And please verify exactly how the username is spelled with uppercase and lowercase.

gotti
01-24-2014, 05:38 PM
The user is spelled with a capital N, like i wrote in the last post.

i made a screenshot of her village: 203
I hope this can help to identify the village.

gotti
02-06-2014, 05:27 PM
are this informations enough or do you need More?

Pyrypeikko
02-06-2014, 06:15 PM
Hi! Same thing happened to my village, can you fix this?
My older name was Pyrypeikko, 22 stars and 324 trophys. Now my name is 'just mä' with stars and 0 trophys. My just mä- profile ID is L10346107
Thank you! :)

Pyrypeikko
02-06-2014, 06:29 PM
i have same problem with witch side. my older profile name was Pyry-akka with 259 trophys and 20 stars. now my name there is Nopyryakka, ID is 10346098. thaanx :)