View Full Version : lost village

01-23-2014, 05:37 PM

I've got a problem, a friend of mine lost her village in the Troll Ware Game.
As I saw in other posts (like this: http://forum.hugogames.com/showthrea...5-Village-gone!! ), there are many other people with the same problem.

Are we able to restore her village on her device?
She is using a Microsoft Surface 2 RT (Windows 8.1)

01-24-2014, 11:26 AM
Hi Gotti,
Before we can help your friend, we need the following information:
Username and/or user id for the old user
Username and/or user id for the new user

When I have this and if we can locate both users, we can switch them around.

01-24-2014, 11:42 AM
hi OleP

her username was "Nadi" but i don't know the id of her old user.
the new user is just named "a" and i think the ID is L10219916 (I found it at the end of the help page in the settings menu)

thank you for your help :)

01-24-2014, 12:02 PM
I can find 20 users called nadi. 8 of them with capital N.
Can you please send as much information about the base as possible?

And please verify exactly how the username is spelled with uppercase and lowercase.

01-24-2014, 05:38 PM
The user is spelled with a capital N, like i wrote in the last post.

i made a screenshot of her village: 203
I hope this can help to identify the village.

02-06-2014, 05:27 PM
are this informations enough or do you need More?

02-06-2014, 06:15 PM
Hi! Same thing happened to my village, can you fix this?
My older name was Pyrypeikko, 22 stars and 324 trophys. Now my name is 'just mä' with stars and 0 trophys. My just mä- profile ID is L10346107
Thank you! :)

02-06-2014, 06:29 PM
i have same problem with witch side. my older profile name was Pyry-akka with 259 trophys and 20 stars. now my name there is Nopyryakka, ID is 10346098. thaanx :)